bought furniture w/ mor and Wells Fargo. Had a promo plan. Was never informed the end of promo is on my monthly bill. Paid acct every month through phone. Was never called, or sent separate mail or email stating promo times expiring. I find out a month after expiration. I say I'll pay in full but it's too late. We're in an age where everything has a reminder. To say that a 2 year monthly agreement will not have a small section that states "end of promo is" is stupid. No body scans their monthly bills they are meant to tell you what you owe and that's always been t. If there's something that will expire, reminders should be sent out. That's customer service. Not this unapologetic Bs your customer service reps try to sell me on. You don't care for the customer. You only hope they don't notice that small text so you can collect. That's why I will no longer work with you. Ive banked with multiple banks, and they all have sent reminders separately. Fix your flawed system