Edit: After 2-3 months the issue got resolved, I got 50eur store credit and -15% off next order for my troubles. This is probably a one-off instance and I'm happy that I got at least some compensation but it really cost a lot of my trust for this company. BAD QUALITY AND CUSTOMER SERVICE! It took two weeks and three times for me to contact them for them to send it. No free shipping even tho the website says so. (Got a -5% off coupon for next purchase for this but you get -15% if you just use a new email) Product was discolored and 75% less potent than promised and compared to before when I ordered the exact same product. No money back or new product or even an apology. Won't be ordering again.