Unfortunately, I must express my profound dissatisfaction with my first (and last) purchase from Realchems. I placed an order for a product, which I paid for immediately. The store marked the order as 'completed' and even provided a tracking number. However, the issue arose when, for two weeks now, the courier's website has consistently shown that they have yet to receive the package, despite it being in their system. My attempts to resolve this issue have been met with silence. I've reached out to the seller through both their live chat and email, but have received no response whatsoever. This lack of communication is extremely disappointing and unprofessional, especially considering that my money has already been taken, and yet, I have nothing to show for it. I am left with no choice but to advise others to exercise caution when considering a purchase from this vendor. The customer service is non-existent, and the reliability of their delivery process is highly questionable. It's a frustrating and regrettable experience that I hope others can avoid.