I moved from the States to London in September and Starwood handled my cats move over. I did not receive a single phone call from my agent during the planning process, I had to set up phone appointments. Even at the initial stage, I just received a confirmation from my inquiry on their website. She would just send documents with no context either. I now am out extra expenses because of the carelessness. Not only a total lack of communication from the agent assigned to my case, but I was misinformed about pickup procedures as well. I ended up having to wait additional time at the ARC (12 hours total, including 2 trips back and forth, and this was even 6 hours after her landing) because the company had not submitted paperwork properly. When I tried to call my agent from the ARC, I did not get a response, so I sent an email, to which I still have not recieved a response to date in 2021. But while youre at the ARC, you cannot see your animal or get solid updates from them. They tell you to call your agent... who wasn't answering me. Overall awful experience, when I complained to the superviser all I got was a "I'll talk to our agent". Absolutely ridiculous. I expected so much better from a professional pet transporter. Next time I will use a different company.
4 years ago
Starwood Pet Travel has a
4.9
average rating
from
3,973
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.