Worst experience ever. This company is horrible with communication and did not provide the care they promised for my dogs. My two dogs flight was delayed a couple hours and the company told me they didn't have someone who could stay with them that long, and pushed back their departure by a full 24 hours. They couldn't provide me with any flight information or an estimated time of arrival and I went almost 24 hours without hearing anything or knowing where my dogs were or when they were coming. I had to call the company and have the director get in contact with who was handling them before I even heard anything. When they finally did arrive nearly two days after expected, one of them had a bladder infection and was constipated (problems he's never had before). They both acted like they have never seen food or water before making me wonder when the last time they got to eat or drink anything. I'm thankful they made it but the lack of communication was extremely disappointing. Not to mention the stress of worrying about them and not knowing where they were/when they would arrive made an already stressful situation unbearable. I am in shock of how poorly my dogs were treated. Do not book with this company.