Kate delivered Puff, my new family member in great condition, that’s the wrong word. But he was perfect. Kate Alex me when she had IRS gotten him at the airport, said he was doing fine, she let him stretch his legs and they’d be on the road shortly. She also said she’d call me about an hour out from my place. She did exactly that, and then gave me the approximate time frame, which was right on. I gave her the one hint to know when she was close to my street ( the street signs turn from blue and white to red and white) she appreciated that. When SB arrived, she texted she was here and as she came up the stairs I met he in the hall. Puff was wide awake but very calm so I know he was comfortable. My Pet Cab and Kate did a fabulous job delivering Puff. You definitely deserve 5 stars