While the communication aspect was great and the arrival of my puppy was timely, the conditions he arrived in were very poor. He was healthy which is great, but when I ask Irvin (the courier) when the last time Milo had peed/pooped, he said that he did so on the way to the apartment but that the pee pad had been changed. Much to my surprise, immediately after Irvin left and I was inspecting the documents, food attached to the crate and the crate itself, I saw that the pee pad had in fact NOT been changed to the point where there was dry pee all over it and a large amount of dried poop. Now having spent 5 days with my 4.3 pound puppy, I know that that amount of poop was not from one time pooping, it must've been an accumulation which makes me wonder how long he had been sitting in his own poop and pee for.