My experience with Starwood was very pleasant - easy communication and seamless planning and execution. Every person I dealt with on both ends of the journey explained the process and customs requirements in detail and answered my innumerable questions with good humor. The Starwood agent was very helpful when Cody arrived at Heathrow airport as well. There was inaccurate information on one of the vaccine certificates. The agent worked with me and my dog, Cody’s veterinarian back in Boston to expedite his release. During the whole process he continued to assure me that Cody was well and getting good care from the attendants. Overall, I would highly recommend Starwood to anyone who wanted to move their pets. Thank you Starwood team for making Cody’s travel experience as stress free as possible. He was back to his goofy self in no time! 🙂