I am so disheartened by my experience with Starwood, and would highly caution any others use their services. I paid for a business class package to have my 11 year old pup transported from NYC to London, as I was worried for his health and anxiety as a senior dog. I arrived in London a few days prior to Cooper's scheduled arrival - Only for his flight to be cancelled, for which I did not receive communication on his whereabouts or wellbeing/ care for over 12 hours. I was left in the dark on Cooper's whereabouts and health / safety, and he was left at JFK for 24 hours before being put on another flight. Communication to me during those hours was non-existent outside of the first call in which they notified me of his cancelled flight, despite my efforts to have Cooper placed on the next flight out of JFK. I felt entirely helpless and incredibly guilty for leaving Cooper in that situation. On top of that, by the time Cooper was returned to me in London, his belongings were soiled in feces, indicating he had not been cared for in the way Starwood promises on their site and marketing. Please be cautioned that Starwood is not communicative, and coming from my own experience, I would highly recommend any loving pet owner seek another mode of international pet transport.