We moved from the US to New Zealand and that involved bringing over our three Dobermans. Reaching out to several Pet Transport Companies, Starwood was the first to respond. From the very first "hello" it was clear that choosing them was the right thing to do. Overall, this was a GREAT experience and I cannot imagine how one could possibly do this without a professional team that takes care of things. Here are the things that stood out to us 1. Having a dedicated travel coordinator that is assigned to the case was really great because it made communications fast, easy and efficient (easily 5 stars) 2. When it became clear that we could move much sooner than we originally thought, everybody at Starwood stepped up to the challenge of getting all the vet work, permits and flight reservation done before MPI and quarantine in NZ shut down for the summer holiday break. This was a bit of an emotional roller coaster since everything got quite close to the final deadlines for 2023. In the end it all worked out smoothly, and Molly - our coordinator - was fantastic with putting us at ease all the way. (easily 5 stars) 3. The dogs were taken care of really well on the day of the flight and a good number of photos + flight tracking information put us at ease, knowing that the dogs will be ok. (easily 5 stars) 4. The communications between Starwood our Vets, USDA, NZ MPI, Quarantine Facility and Air NZ all were in the background and expertly taken care of. The instructions for the final vet work up at home were great and very clear. The dogs were fully compliant with the strict NZ requirements. (easily 5 stars) Things to consider: we moved from Chicago. Flights to Auckland are only available out of San Francisco and Los Angeles. We chose San Francisco. This left us with the task of getting the dogs to California. Fortunately, our local boarding facility staff was willing to do the drive to San Francisco (flying was not an option in December). That added some complexity, but Starwood was as supportive as they could with flexibility in the exact arrival time at the boarding facility in San Francisco. That said, if it were at all possible for Starwood to form an alliance with a domestic transport company, that could make things easier. But in the end, this is no more than a suggestion. Another point to consider: for the final stay before travel, Starwood has fewer boarding partners in San Francisco than Los Angeles (and fewer flight slots out of San Francisco too). Our dogs were booked into the Wag Hotel in San Francisco. This short stay prior to departure was the only negative experience because that particular boarding facility does not know what they are doing. If you send your dogs through San Francisco and get assigned to that boarding facility, we would recommend you request an alternative. We relayed our concerns to Starwood, and they were very responsive and promised to carefully review this option. Quarantine: we chose PetHaven. Overall great experience. They communicated well and provided regular updates with photos (which made it easier for us to survive those final 10 days). Pricing: competitive; we took out the Starwood Insurance option (to cover costs if unexpected delays occur). We recommend this, especially if you are not within easy driving distance to LAX or SFO. Travel Crates: great supervision from Starwood in choosing the right size. Summary: overall this was a great experience that we can recommend without any hesitations.