So happy with Starwood's service in moving my 2 cats from Houston, TX to Madrid, Spain! Kirsty was very communicative throughout the entire process and was quick to answer my questions and concerns and everything went smoothly with Starwood working with my vet to get their health certificates in time. I was super nervous about my cats traveling without me and having a layover in Germany, but I was kept updated and sent photos of their journey every step of the way. The only thing that was a little stressful was the fact that the carrier was late to pick them up, but Kirsty took care of that and they still made it to their flight on time. Sable and Sandman were so happy to see me when they finally arrived in Madrid and are settling into our new home! Thank you so much!