Thank you for your swift response. As I stated in my review, Ray was great and nice to deal with. He even mentioned that they had “cleaned up the mess” she made in her crate. That is always appreciative when a stranger is taking care of your pet for you. However, the details of the mess would have been nice to know (e.g., we cleaned up a bunch of diarrhea she had, or, we cleaned up her poop and it was normal looking). The moment we brought her to our backyard, the first bowel movement she made was pure, runny diarrhea with lots of blood. I now know that she also had a horrible diarrhea accident in the crate she flew in, as the entire inside of the crate is stained now. We cannot use that crate, because the sickness she has is Girardia (which is an extremely toxic and contagious parasitic infection). My bottom line is attention to detail and honesty is always the best customer service. Please don’t reprimand Ray for this, as I’m sure he followed your company protocol, but your company should pay better attention to the health of the animals they put in their vans to transport. Your company transported a very sick and contagious puppy. PuppySpot has been informed and my family and I are working to reprimand their company and the Breeder. I’m sure you can understand our anger and frustration, and being advised the moment we received her that she had horrible diarrhea in her crate would have been extremely helpful. Thank you! Ashley (669) 256-6161 Our puppy’s driver was very nice, professional and definitely liked our dog, but no one mentioned that the “mess” she made during the drive home to us was pure diarrhea (with blood in it). Our puppy arrived extremely sick, so we are now working with PuppySpot on getting the breeder inspected ASAP. That is not your service’s problem, but it would have been nice to be told that she had horrible diarrhea in her crate on the way home.