We had a very positive experience with Starwood, and would recommend to a friend. We always felt that our dog was safe and everything Starwood said would happen, did. There were only two things that could have been improved. First, when Ceci was transported from Boston to Newark, she stayed at someone's house for several days before the flight to Europe. That was fine, but we had very little visibility into where Ceci was or what she was doing. I know this was an exceptional circumstance, but it did make us wonder what was going on. Secondly, we got an email from a Starwood person saying that there was going to be a delay because Ceci hadn't had her annual rabies shot, but she had; they didn't ask us first. We sorted this out through some quick emails, but it was a panic situation that didn't have to happen. Those are really VERY minor nits, as we certainly couldn't have done this without Starwood and all your partners. We are very grateful, and Ceci is settling in nicely here in Switzerland.