Overall, everything fell into place. However, there seemed to be a disconnect between the Vet office that did the health certificate and the pet coordinator. I'm sure much of it was due to different people answering the phone at the Vet clinic each time they were called and not having appropriate notes in their database. I think more communication (a double-check) between the pet coordinator and the Vet office during the two weeks from when the pre-filled health certificate was sent to them until our dog's Vet appointment, might have avoided some of the confusion. In the end, the pet coordinator ensured things were straightened out and her efforts helped ensure our "plan" was executed and helped avoid boarding, which is what we desired due to having an older dog. Our situation was probably one of the more challenging for a pet coordinator, as we were already in Germany, our dog was with friends in Wisconsin, we used our friend's Vet for the health certificate which was only valid for 48 hours, and we wanted to avoid boarding, if possible. Ryan Bole did a great job pulling everything together. My only recommendation again, is maybe a double check with the Vet office a few days prior to the Vet appointment.
4 years ago
Starwood Pet Travel has a
4.9
average rating
from
3,973
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.