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Anonymous
Puppy disembarked around 10am. I finally called at noon to see where he was at as I had no information regarding company, driver or eta. Some of that was Puppy Spots responsibility. However, when I called, the person answering let me know that I should have received a phone call with his eta and that in fact, it was marked that I had been called. This was false and they verified with me they had the right number. Changeover with dog was quick and efficient otherwise.
4 years ago
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Starwood Pet Travel has a 4.9 average rating from 3,973 reviews

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