A move that was always going to stressful - back to UK after living for years in USA - was made even more so because of the Covid situation. Without the help and support of Starwood Animal Transport I really don't know how I would have managed to relocate my two dogs. The counsellor assigned to me, Ryan Bole, was brilliant - she was calm and kind in the face of my increasing anxiety and gently guided me through the process from getting the paperwork to getting on the plane. I just checked to see how many emails we had exchanged and it was so many I feel embarrassed - I'm a total over-thinker, and had had so many thinks go awry that I was on over-drive, checking and rechecking, and - I am sure - asking the same questions over again. Ryan was a good and prompt communicator, and was always reassuring - even as I sat at the gate at LAX, panicking about "what if the dogs are left behind". All went smoothly, the paperwork did what it was supposed to - despite my vet getting called away and leaving an error in his wake: Ryan worked with the new vet and together they sorted it all out. In the UK, Starwood's Gemma was also kind and helpful as I waited for news that all was well. Thank you, Starwood.