Jean-Michel was a wonderful chaperone for “Buddy Boy”. He kept me well informed from minute one. He sent me updates throughout the entire journey. The photos were so important in reassuring me that my pet was feeling well. Again I cannot say enough good about Jean- Michel. He was professional, kind and went above and beyond. I have one suggestion involving the distribution hubs for the puppies. My puppy came from Ohio. I specifically wanted a puppy close to my location in Pennsylvania so that he wouldn’t have to travel so far. In the end my puppy was flown to several states AND had a 10 hour drive on top of that. The sad part is that he was only 2 hours and twenty minutes from my house originally. I asked for a puppy from Ohio. No one told me that he had a circuitous rout but it was easy to figure this out. In the end I was happy with the service that I received, but all of this re-routing must be hard on puppies and employees. I give an A-plus to Jean -Michel. You have a great employee in him. You make no mistake in having him as a chaperone.