I purchased a Panasonic combo microwave from the Martlesham store on 17 May. I was keen to get a good product and the Panasonic was recommended by the salesman. On 18 July it stopped working and I contacted the Martlesham store who said I could either return it to the store or take it directly to the service centre, where they would send it. I took it to the service centre that day. I was informed on 20 July that the appliance was ready to collect and had undergone a manufacturer approved modification. I am disappointed that for an appliance barely two months old with a fault not related to misuse, it was not replaced with a bjrand new one or I was not credited the cost against a different model not prone to this potential problem. I am also disappointed that the onus has been on me to return and collect the goods along with taking responsibility for any damage incurred during this process. There would need to be a very convincing reason to persuade me to shop at Hughes in the future.