Hughes failed to upload a file to the delivery company which meant that 100 s of customers did not get their items delivered on the day they were expecting them. Instead of forming a plan of how they would deal with this and minimise the disruption to their customers, they just asked the delivery company to tell customers that the item would be delivered on a different day, I only found out when I got in from work the night before the delivery. Hughes refused to help in any way by giving the option of a delivery slot so I didn't have to have another whole day off of work. They were not interested in my problem at all. They did nothing to rectify the mistake and help the customer. Appalling customer service