Ordered a heater which arrived in a damaged box after the driver working for their mickey mouse courier firm gave me the wrong one. On opening the box the inside packaging had obviously been previously removed and just shoved back in and the heater was badly damaged. At first contact Hughes Direct seemed to take the matter seriously but since then no contact at all and their promise to arrange collection turned out to be lies. Don´t use this company, look around the internet to see plenty of stories like mine. Originally written By Bob Groves - Unbeatable.co.uk