The Bosch oven has been sat in my lounge since delivery; on carpet, wrapped in all it's packaging where the courier left it, because I have no kitchen to put it in yet! The package had damaged cardboard on top but no apparent damage to the oven from the little I could see. The courier assured me i didn't have to sign anything as she was taking a photo. I have only just partially unwrapped the oven from its wood, polystyrene and plastic to find that the side metal is severely damaged, you couldn't install it if you wanted to! Clearly damaged prior to delivery. Hughes are now trying to wash their hands of it. Quoted their "Terms" because I didn't inform them within 48 hrs...I think I was sold damaged goods/seconds. They need reminding about Consumer Rights. I hope they sort it out because I have no appetite to go legal, but I will if necessary.