Ordered a new washing machine last week. Booked delivery for Saturday. On Saturday the courier calls to say they haven't received the item from Hughes therefore can't deliver. Hughes "customer service" are closed til Monday! Then no news until I call them on Monday. Again, was fobbed off with a "I'll investigate and call u back". Then nothing until the evening when again I call to be told the washing machine is "missing" and there's nothing they can do till Thursday! I asked for a refund, the man said fine n hung up... What a bunch of amateurs!! First and last experience thank you very much - one to avoid!! Following on from hughes' reply - not good enough!! Especially since I'd already got my old machine removed, ready and in anticipation of the one from Hughes that didn't arrive! No, your live chat was not active that Saturday, therefore that's a lie! Your customer service stinks. YOU losing stock, is YOUR problem, not mine. It's a huge washing machine, not a thimble!! And yes, you did issue a refund n I have gotten my money back, but not before I had to source alternative funds and pay for another machine and express delivery after your shambles!! I don't see u falling over yourself to compensate me for that??! Pathetic!