I have VERY MIXED FEELINGS....!!!! On opening my Free-view Recorder I found the Recorder box!! Remote control! & Power supply!! unpacked and the packing dumped in the bottom of the box. The batteries were also already installed in the Remote Control. It was perfectly obvious it was "Used & Secondhand". This was a very upsetting experience for a 85 year old. I immediately contacted Hughes. Customer Service Agent Sarah was extremely helpful, and arranged for my recorder to be exchanged, which was done 2 days later. So its been a distressing & upsetting experience. But it was sorted out in the end. I am being generous by giving a rating of 2 STARS...!!!.