Terrible customer service from Hughes in Stowmarket, bought a washing machine, when the delivery men turned up to fit it (late), they wouldn’t install as it was located in a bathroom, information I had told the sales person in the shop. I complained to the customer service team who responded saying that the sales person denied having been told the location where the machine was being installed and wouldn’t accept my complaint, despite having a witness to the whole conversation. I have since bought a washing machine from another company and had it connected up by an electrician who advised that I had all the correct fuses for its location and had no issues at all. (it was also cheaper than Hughes) I have always tried to support local businesses but will never buy anything from Hughes again.