I bought an item on 16 Nov, and I am still waiting for my order. In fact, Pargo has not even collected the item from Hyperli because they are waiting for the collection to be booked. Lesson learnt, never do business with a company that manages customers via e-mails. And Pargo should consider dropping them as a client because they are making Pargo seem like they are the problem when, in fact, its Hyperli's poor customer relations, controls and management. The only company you can get hold of is Pargo and now they are having to do customer relations for Hyperli.