Ordered Hyperoptic fibre in London, they confirmed it was available in my area. Throughout the installation process I got sms's, phone calls, and emails that were all inconsistent with each other (an sms would say something is ready, then I'd phone and it wouldn't be ready, etc). The website to book installation didn't work at all and always had incorrect info on the status of the installation. Asked several times to escalate, to be forwarded to a manager, employees would reply, but always ignored my requests to escalate. After 2 weeks, no work had been done. I was told I could finally book a pre-install (not even the install!), but next availability was in 10 days. I told them this is terrible service and they forwarded me to the complaints department, who would contact me within 48 hours. The complaints department never contacted me. After 2 days, I told them to cancel the order and signed up with Zen (which took 15 minutes).