Hyperopitic does not provide timely customer service Hyperopitic damaged the port to my apartment from their central router during regular scheduled maintenance. The engineer did not follow QA procedures to assure that all the ports were working properly. Now they can only offer to send an engineer to fix the mistake in seven days. I work from home so this is a serious problem. I was not offered a way to access internet, expedited service since they caused the problem just a £27 compensation. That is not material for the loss of service, inconvenience and lack of solutions. Oh yes, I did get a mealy mouthed form email apologizing for the inconvenience - unsigned because whoever sent it must be ashamed to affix their name.