Hyperoptic can’t cope with the demand. V poor set-up process and long delays. Terrible delays in the installation and activation process so far. It seems Hyperoptic can’t cope with the demand. My advice is allow minimum 6-8 weeks from sign up and get prepared for constant phone calls to chase them. I signed up on 20 May 2024, booked my installation for 24 May, it’s now 26 June and I’m still waiting for the service to be activated. When I signed up on the 20 May 2024, I allowed myself 2 weeks before my current WiFi provider contract expired, thinking this would be ample time due to what Hyperoptic advised and being able to book the installation for 24 May 2024. The initial installation on 24 May couldn’t then happen due to apparantly faulty wiring in the ‘outside’ box by the original Hyperoptic team. After numerous phone calls chasing for an another appointment for it to be fixed and installed, I then had to wait until 17 June. The wiring was finally fixed and my router installed and I was told to wait up to 2 days for my WiFi to be activated. After numerous phone calls having to chase for updates, it’s now 26 June and it’s still not activated due to a backlog and their ‘system’ apparantly showing that I am still waiting for my router equipment to be installed!!! Every time I get through to Customer Services (after a long wait), I get promised that my ‘ticket’ will be escalated again, but it doesn’t seem to make any difference. I’m still awaiting activation. I’m now hugely out-of-pocket as I’m out of contract with my current provider so I’m paying twice my old monthly contract fee, and I’ve spent so much money on my mobile tariff to their helpline. I hate constantly phoning and complaining to the customer service people who are very polite, helpful, apologetic and are trying their best to keep escalating to the systems/activation team, so it’s not fair on them either. C’mon the people at the top who are running Hyperoptic. Get your act together and resolve these issues and stop promoting your service and encouraging people to switch until you can cope with demand and get your processes right. Or at least be honest in your comms and warn customers of the potential long set-up time.