1 star - Repeated Failures, Lack of Coordination, and No Solution in Sight I have had an extremely frustrating experience trying to get my broadband service installed by this company. Over the past two months, I have had four separate failed installation attempts, with technicians citing an ever-increasing list of issues and requirements. On the first visit on July 1st, the technician said it was a "two-man job" requiring ladders and neighbor permissions that he did not have. I was then advised to reschedule, which took an additional 2 weeks. When two technicians came on July 22nd, they said it was actually a "four-man job" that required ladders, roof access, and dealing with a street pole. They also mentioned there were no notes in the system about the previous visit. I rescheduled yet again, and on the third visit, no one even showed up for the appointment. I spent the entire day waiting at home for the technicians that never arrived. Most recently, on the fourth visit, the two engineers informed me that there is no possibility to pull the cable from the pole at the back of the property to my flat. They explained that they would need to install a distribution box at the high street, which could take months, before they could then pull the cable to my home. At this point, I have no confidence in this company's ability to successfully install my broadband service. The lack of coordination between visits, the surprising new requirements cited each time, the complete no-show, and now the apparent inability to even connect my property have been extremely frustrating and unacceptable. I urgently need a reliable high-speed internet connection for both my work and personal life. But based on this experience, I would not recommend this broadband provider to anyone. The service has been an absolute nightmare so far, and there seems to be no clear resolution in sight.