When it works, it's great! It's a shame that when it comes to peak time useage, especially in apartment buildings, Hyperoptic does not work. I've no idea why this year, four years ago they had the best speed, service and reliablity. Now? As soon as it hits 5pm - it's like my internet is being throttled. Every page load is tedious. Even with Wifi Speeds of 300mbs - it's a miricle if my ping on video game servers is less than 400ms. Raised tonnes of tickets. Done tonnes of diagnostics. They simply won't accept fault. Would not be suprised if their record losses as a company have anything to do with their service falling off a cliff.