I experienced dishonest and decisive behavior from the prestigious broadband company, Hyperoptic. After I moved houses, I informed them of my situation and agreed to pay a mid-agreement loss. One of the customer service representatives offered me a three-installment payment plan in early August. This arrangement was made in a recorded call after her manager's approval. She informed me that I could pay £132 in three installments - the first in late August, the second in late September, and the last in October. I made the first two payments, but in early October, I received a call from a recovery company demanding the remaining balance. This was shocking to me, as I was willing and already in the process of paying. They treated me as if I was a dishonest customer and were very poor in their management. Their system failed to keep their words. This call caused me stress and damaged my goodwill, despite the fact that I had already made two payments. I immediately paid the remaining amount, feeling heartbroken that they considered me a thief or dishonest person. Be cautious when dealing with them, as they may not honor their commitments and come after you later.