Last year I got offered an unbelievable deal that I could not refuse. Just before christmas I got offered free internet for a year. It sounded too good to be true. I must clarify that I don't normally fall victim of scams; but my internet contract at the time with another internet provider was coming to an end and I took the chance. They told me that the next step was to obtain permission from the other freeholders so that they could install the equipment and connect me as soon as possible. As this was just before the christmas break, I had to rush to get this done so that I could get connected soon in the new year. The new year arrived, and with everything in place, I requested a date for the installation. Dates were not given and I only got vague answers. Since my internet contract with my other provider was coming to an end, I had no choice but to cancel everything with Hyperoptic and look elsewhere. However, a month ago, almost a year later, I came back home to find that Hyperoptic contractors were installing the equipment outside of my property. An ugly gray box and several meters of cables were installed without my permission. They didn't even knock on the door. They just turned up, put up ladders, and installed everything. I have now complained numerous times. The complaint is handled by a large number of customer service representatives. The last one told me that they hire contractors to install but not to remove. I told them that was not my problem and that the equipment needed to be removed. I'm still going around in circles and equipment has not been removed. I experienced misleading sales practices and a failure to honor cancellation. I warn everybody to stay away from Hyperoptic.