**Most Disappointing Customer Service Experience** After relocating, I requested an early termination of my contract. However, I was informed that the remaining balance due must be paid immediately. I requested that customer support terminate the connection at the date of the current contract to avoid the lump-sum payment. Additionally, I asked customer support to cease the service at the end of my current contact to ensure that I was not charged any additional fees. Despite my requests, the contact was not terminated at the specified date. Furthermore, no records of our conversation have been maintained. The customer support team is located in India, and their communication was characterized by rudeness and a lack of professionalism. The English language proficiency was also questionable. I was informed that I would receive an email with a link to submit a complaint. However, no such email was sent. Furthermore, I was charged an additional £50 for a 30-day period after the expiration of my current contract. Given these experiences, I strongly advise against doing business with this company.