Signed up for 1Gb package on 24-Jan. Got installation booked for 29-Jan. Installation failed so got booked an Advanced Team visit for 10-Feb when the guy walked off the job without doing anything. Second visit booked for 24-Feb and this time nobody even showed up. Nearly one month later I still don’t have a working broadband, no ETA for when it might be finally live, support cannot escalate the case to anyone with higher authority so I’m told to continue waiting. In the meantime, my old broadband provider now terminated my connection as it’s been a month and I’m having to spend money on temporary mobile broadband solution to keep my property connected. If you’re considering joining Hyperoptic, then be mindful of my ongoing experience. Official complaint filed CS0207573 - awaiting response.