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Francesca
Would NOT recommend - Still no internet after 3 weeks. The most horrific service and customer service I have ever experienced. I have been without internet for 22 days now. I have spend over an hour each day speaking to them with no one able to help, escalate the issue, put me through to the departments supposedly dealing with my issue. They deleted my account, asked me to set up a new one, took all of my bank details and told me everything was up and running. When I returned home from work the issue was in fact not resolved and I went yet another week with no internet. Today I phoned and the gentleman on the call said they had deactivated my account, no one has reached out to tell me that or provide an update, when I then expressed my frustration and concerns and asked him to provide me with more details he hung up on me, despite me having to wait on hold for over 30 minutes to even put through. It's so frustrating and upsetting, Iv not been able to work from home, my ring door bell hasn't been able to work, cant watch smart TV or even have music as no WIFI. It's been horrendous, and after 3 official complaints not a single member of the team has reached out to me to discuss the issues. so After 22 days still no internet. It's a disgrace.
1 month ago
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Hyperoptic has a 1.2 average rating from 119 reviews

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