If like me – you will only discover how poor Hyperoptic are - when you have to deal with them with an issue/problem. Their customer services are polite, but are so rigid and stubborn with their process scripts, you will often find they are just no help at all. You may just as well speak with an android or AI. In addition – you have to wait 30 mins or so to speak with customer services, then you are placed in a further queue for technical support. I had problems last year over a loss of service, which took over 2 weeks to be fixed. We have no Openreach fibre, so I am forced to have Hyperoptic as my ISP. I requested an upgrade from their fast package to superfast. I don’t believe my upgrade service was ever provisioned, as speeds stagnate with my basic package, however, in true Hyperoptic style, from my experience the problem is always at my end, and never Hyperoptic’s issue. Their expectation is on me to do countless testing, both wired and wireless, provide details of my speedtest they want details of computer memory, RAM and CPU, complete ridiculous behavior for a layman. As a customer to request an upgrade should involve a seamless service upgrade, the very least a technician appointment to provision, and not to have all the hassle this past month, with no signs of progress.