I wrote to Hyperoptic twice this morning, complaining that my inbox is being spammed by their support team. I've had about 50-60 emails in the last 12 hours, about planned maintenance. The support team aren't listening to me and are just replying with a generic email like the below. WHEN ARE YOU GOING TO START LISTENING TO YOUR CUSTOMERS???? Their reply: Dear Martin, Thank you for letting us know. We're sorry about any inconvenience caused. Please keep in mind that this planned maintenance is to ensure the longterm stability of our network, and improve our services going forward, giving a better experience to you and all customers in the area. The scheduling of these maintenances is influenced by a variety of factors. It is a matter of not just Hyperoptic's availability and resources, but also permits, third-party contractors, civils work that needs to be done. As such, this is meticulously planned out several weeks in advance.  As such we do want to keep you informed, rest assured that the emails should cease once the maintenance has been completed.