I recently moved to the UK and signed up for a 2-year internet package with Hyperoptic, which included 3 free months. After placing the order online, I never received any email outlining the cancellation terms or conditions. Unfortunately, after 4 months, my company closed, and I lost my right to work in the UK, forcing me to leave the country. I reached out to Hyperoptic to explain the situation and request a cancellation. To my shock, I was informed that I needed to pay £765, even after a 20% discount. This was incredibly surprising, as I was completely unaware of such steep cancellation fees. I asked for a copy of the original order where these terms were specified, as I had not received any prior communication about them. Despite providing proof from my email inbox that I had not received any relevant documents, I was later directed to fine print buried at the bottom of the website – something that was extremely hard to find. I offered to pay for the 3 free months, considering I had already used the service, but this was outright rejected. To this day, it remains unclear what exactly I was being charged for. The entire experience left me feeling scammed, as in no other country have I encountered such opaque and unreasonable practices. I would strongly advise anyone considering Hyperoptic to be extremely cautious and thoroughly search for the hidden terms before signing up. This situation has been both stressful and disappointing, especially during an already difficult time.