A GREAT COMPANY TO DO BUSINESS WITH
We've been buying Hypnia memory foam mattresses since 2011 and we find them brilliant to sleep on.
What's even better is the company are brilliant. If you didn't know already, Hypnia memory foam mattresses come with a 10yr guarantee and most people think this is a gimmick, however they are true to their word.
We had a small issue with a mattress that was 18mths old and the base layer foam had developed an indentation and sagged.
I emailed the company with the problem and they replied within a few hours, very sincere and apologetic and asked me to help with their investigations before they could issue a replacement.
I took the photo's as requested so they could see the issue, and sure enough a few hours later they confirmed a replacement would be sent within 7 days (which it has).
Great company with a great sales policy and will continue to purchase from them whenever we're replacing or upgrading our mattresses.
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Alice, Customer Support
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