Please be aware that when you sign up with Hyundai UK Ltd and take out their service plan and associated Roadside Assist that you are not getting the safety net of protection you think you are if you have a breakdown! My i20 broke down on the 10th of August only 4 years old and low mileage. It took 5 hours of roadside phone calls back and forward with their customer care often giving incorrect numbers and always passing you on to somebody else who can’t make a decision. The problem all their Edinburgh dealerships refused to receive the vehicle and without this no courtesy car would be issued. Eventually the car was towed to a open car park circa 30 miles away from Edinburgh and where it was to sit for six weeks before anyone would look at it to identify the fault. Despite being under the Hyundai service plan I was also I would have to pay £800 to get the gearbox removed and pay for any courtesy car over the period of two days which is the normal period for inspection. This means nearly 6 weeks of car costs over the PEP I was paying Hyundai Finance for the vehicle which was lying abandoned in a remote car park. Hyundai apologised that their contracted dealership Macklin Motors had no right to refuse to take my vehicle however they offered no compensation for this despite the fact that they held a duty of care to me to ensure their dealerships acted in accordance with their contract terms and conditions. I pointed out such things by writing to Ashley Andrew Hyundai UK President however it’s now clear why Hyundai get such low ratings overall as there is a sickness in the organisation that appears to stem from the top to the bottom in their can’t do’ - ‘don’t care’ approach! Their cars look good and usually drive reasonably well however the organisation and its administration watch out!