"Read Hyundai Burton" after purchasing my daughters so called "approved used" Kia Picanto, 6 days later the engine management warning light came on. Miss firing and unable to drive. She only drove the car twice, and the car ended up on my driveway, embarrassing....
No professionalism from Read Hyundai. Had an impossible time trying to get the car fixed, picked up, or brought back to the dealership, or arranging another car in the interim. ( no one picking up phones, people in meetings, chasing up call backs etc ) From Read Hyundai's perspective it was now my car to fix, good luck with that. No real urgency or empathy with my position, kept saying managers were in meetings/ out of the office and couldn't get in contact ( Nigel whoever that is) Asked me to call the breakdown assistance on the warranty to help. They wouldn't even pick the car up and wanted me to take it to a VAT approved garage.
I have now booked the car into a local garage to repair and will try and fix under the warranty agreement. Really concerned that there may be an issue regarding the repair will not be covered under the warranty. Last thing I want is to pay a repair cost on a car that has been driven twice. Poor customer service or care.
In all fairness the whole process has been a farce.
Would have left 1 star but unable to do so
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