If I could give Hyundai a negative score I 100% would. I would strongly advise not a single person to ever work with a Hyundai dealership. Especially a family or struggling family, the worst car with the worst experience attached. My boyfriend and I bought a 2015 Hyundai Sante Fe Sport with 80k miles Jan of 2024. This year. We were originally so excited. May 2024 5 months later not even 6000 miles driven on it, our engine locked up with no warning light or anything, in the middle of the highway. We got it towed to a Hyundai dealership. Our engine had 2 warranty’s from purchasing on it so we were pretty hopeful. We got it towed to Hyundai memorial weekend. We were told someone could take a look at it the following Thursday. We got a call the car was received and they were getting ready to take a look at it. A week goes by never received an update called, which it’s EXTREMELY HARD to get ahold of anyone. Finally got someone on the phone that assured the car was being worked on and we should hear from someone with updates next week. Next week rolls around. No call. Tried to reach out towards the end of the week. Spoke to someone that they were working and waiting on Hyundai corporate about warranty coverage on our vehicle. My response was “wonderful, I just want to make sure our car is being worked out” because now we are a one vehicle family which makes it a little difficult. The next week I get a call to “our service advisor, LeAnn” who we have never spoke to up to this point. She calls to apologize for the delay on our car with all there turnover in there company our car as not been inspected. Which to my confusion I’ve been in contact with them each week assuring our cars maintenance update I asked her to please check her facts. Turns out our car was there for 3 week and never had been touched. We were lied to. To our frustration they finally were able to give us a loaner which gave themselves permission to put us more on the back burner. The warranty company denied our warranty due to lack of maintenance from before we owned the vehicle which was in the carfax. I was hoping they would be more understanding with new car owners of there vehicle that we just bough at this point 6 months prior. We were told there was nothing they could do and it “wasn’t there problem” I had to remind them to check our second warranty that Nikki so graciously put in and helped get us approved for. But it was still a nightmare of a process. They had our car for 4 months. It is now September. They Changed the engine (to a old recalled engine) replaced the starter and the oil. We received our car back and IT STILL WOULD NOT START CORRECTLY. An no manager, no worker beside Tony, who he has been incredible through this whole process but he is only in the service department as an advisor there is only so much he can do. They have had our car 4 months and it still will take 5 mins to start and lights keep coming on. This is the worst car company, the worst dealership, besides Tony there is nothing good to say about this company. Please save your time and your money.