I wish there was no star to give unfortunately. Wasted my time. I followed the instructions and they kept my passport for 7 days. I had everything ready and I have British passport as well. They asked me to make a payment and when I paid fees I got my passport within 24 hrs and they said my application is rejected without any confirmation letter or email. If they paid the Chinese Embassy there should be receipt. I don't think they applied for my visa only thing is that I got was a refund. They told me no refunds once application is processed. Please save your money and time. No explanation was made because they did not proceed my application... Visa agencies work well in London.