I love Iapetus - it's usually my first port of call ( either the shop or their web page) when looking for a present and over the years I have purchased many gifts for friends and family. The staff have always been friendly and helpful. However I ordered a pair of earrings online and when I went to collect them they were larger than I expected and not suitable. I felt I was really told off for not checking the measurements on line. I selected another pair of earrings and there followed a huge fuss about processing a refund. All in all I felt very uncomfortable. I'm hoping it was just a bad day but I shall be wary in future. I do hope the recipient likes her earrings - I don't like the idea of taking them back!