In short, I was closed out of a very profitable position for no reason, my stop loss was also negated and most of the money in the account was taken. I sent the tach team screenshots of the charts showing there was no where near a candle even in my stop loss zone, in fact I was up 4r already. I have been trading for 5 years and I am fully aware of how things work. I take my loses on the chin when I mess up or am wrong, but to be ripped off like this is daylight robbery. They came back with the response "As mentioned, the price shown on your chart is irrelevant in the closing of a short position, or the opening of a long position." After being stranded for months, I was eventually lucky to discover Fastfundsrecovery.net and they helped me file my claim and assisted me in getting back my money. Their email is [Fastfundsrecovery{@}protonmail{.}com]