I made a large purchase a few years ago of unframed canvases for my workplace (a vet hospital). They look so nice on the walls, uncluttered and simple - chose works that were as peaceful and uncontroversial as possible. I just did another much larger order after a renovation. In both cases I unpacked the canvases myself, and found them packed with care - no damage whatsoever, even with the state of shipping these days. I absolutely love them and loved the process of viewing literally thousands of prints in order to select them. I will be back for more. Customer service is straightforward and accurate.