On the top edge of the canvas about 6 inches wide is white and has no paint. The papers that come with it say there is a 100% quality guarantee and to write to a specific email if there is a problem. It says they will take care of it quickly. I emailed and explained the problem, including a picture of the flaw. That was a week ago. I have had no response whatsoever, emailed again, and nothing. I am disappointed that my $170 canvas picture is damaged like one you would buy at a cheap home goods store. I could have paid a whole lot less to have that quality flaw. The company promises 100% quality guarantee, and then customer service doesn't respond. Not OK. I was thinking of buying another picture, but not if this doesn't get resolved.