We recently purchased 3 prints for staging our home for an upcoming sale. The 1st one came undamaged. It looked better on the website but will do for what we need it for. The 2nd one arrived with a significant tear and I had no issues in getting a replacement within 2 weeks and again just an ok looking print. 3rd print had a black background and showed scratches easily from shipping. A new print was also resent but was in worse shape than the 1st as it had more scratches and where it is stretched around the wooden frame the black canvas turned white. Mainly this is just an issue in my opinion with the black canvas as every little mark will show. I decided not to try a 3rd time and asked for our money back. Their reply was they were shipping another one out even though I had specifically said I did not want to try again and wanted my money back. I had to remind them of their policy and if I did not receive my money back I would write a review. I received a prompt reply telling me they would refund my money. So all in all if I needed inexpensive artwork for my walls I would use this company again.