Still haven't received my product even though I ordered over 7 days ago and paid for next day delivery (it was for a gift). Had so much back and forward with Customer Care via email and over the phone. They made promises to look into my issue and call me back straight away, but never did. Felt like I was having 3 different conversations with Customer Care over email, who kept asking me to confirm my address over and over again. On the plus side they have refunded my next day delivery charge and have promised that my item will be here tomorrow (I'm not holding my breath)!