The lamp shade when it arrived was lovely. just what I wanted.
However
the delivery service provided by yodel was abysmal.
- The first delivery date and time was not met.
- I rang Iconic lights who found out that yodel could not find our house, what a load of rubbish, I live in a hamlet with only one road through it. I checked that iconic had our correct phone no.
- a 2nd delivery was arranged, but again after the allocated delivery time, no parcel was delivered. Again had to ring Iconic (no tel no etc for yodel) again they said that yodel couldn't find the house. Iconic volunteered to ring yodel to see if the delivery person was nearby. I said I could not wait in any longer, I had to go out, and asked them to cancel the order.
when I returned that evening the parcel was on my front door step.
Yodel got in touch the following day to say they were going to deliver that day. After the time allocated for delivery, I received an email from yodel to say they had delivered - what a porky pie, somebody had delivered the previous day.
So I am really pleased with the product, but really fed up with Yodel's abysmal delivery service.
5 years ago
Iconic lights has a
4.5
average rating
from
4,679
reviews
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